Your privacy matters to us. This Privacy Policy explains exactly what personal data 38jili collects, why we collect it, how we use and protect it, and what rights you have as a Filipino player on our platform.
Before diving into the full legal text, here are the six core privacy commitments 38jili makes to every player. These are not just words — they are backed by our internal policies and Philippine law.
All data transmitted between your device and 38jili is protected by SSL/TLS encryption. Sensitive account data is stored using industry-standard hashing and encryption protocols. We conduct regular security audits to keep your information safe.
38jili does not sell, rent, or trade your personal information to third-party marketers or data brokers — ever. Your data is used solely to operate the platform, comply with legal obligations, and improve your gaming experience.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. 38jili honors all data subject rights requests promptly and transparently.
We collect only the data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data beyond what is needed to deliver our services safely and legally.
This Privacy Policy is written in plain, accessible English so every Filipino player can understand exactly how their data is handled. We update this policy whenever our practices change and notify registered players of material updates.
38jili operates in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and PAGCOR's data governance requirements. Our Data Protection Officer oversees all compliance matters.
38jili ("38jili," "we," "us," or "our") operates the online casino platform accessible at 38jili.org and all associated subdomains, mobile applications, and digital services (collectively, the "Platform"). 38jili is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and operates in accordance with Philippine law.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 38jili acts as the Personal Information Controller in respect of the personal data of players and visitors to the Platform. This means we determine the purposes and means by which your personal data is processed.
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices and ensuring compliance with applicable privacy laws. Contact details for our DPO are provided in Section 15 of this Policy.
This Privacy Policy applies to all personal data collected, processed, stored, or shared by 38jili in connection with:
This Policy applies to all individuals who interact with the Platform, including registered players, prospective players, and visitors. It does not apply to third-party websites or services that may be linked from the Platform — those third parties operate under their own privacy policies, for which 38jili bears no responsibility.
When you register an account with 38jili, we collect the following personal identification data:
To comply with PAGCOR regulations and Philippine anti-money laundering laws, we may request the following documents for identity verification:
We collect financial data necessary to process deposits and withdrawals, including:
38jili does not store full debit card numbers on its servers. Card data is handled directly by our PCI-DSS compliant payment processing partners.
We collect data about how you use the Platform, including:
When you access the Platform, we automatically collect certain technical data:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identification | Name, date of birth, email, mobile number | Account registration, age verification |
| KYC Documents | Government ID, proof of address, selfie | Regulatory compliance, fraud prevention |
| Financial | GCash number, bank account, transaction history | Payment processing, AML compliance |
| Gaming Activity | Bets placed, games played, session duration | Service delivery, responsible gaming monitoring |
| Technical | IP address, device type, browser, cookies | Security, fraud detection, platform optimization |
38jili collects your personal data through the following means:
38jili processes your personal data for the following purposes:
Under the Philippine Data Privacy Act of 2012, 38jili processes your personal data on the following legal bases:
38jili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
We share necessary financial data with Philippine payment service providers — including GCash, PayMaya/Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) — solely to process your deposit and withdrawal transactions.
We work with licensed KYC and identity verification service providers to verify your identity and age. These providers process your identification documents and biometric data under strict confidentiality agreements and in compliance with the Data Privacy Act.
The games available on the 38jili Platform are powered by licensed third-party game providers. These providers may receive limited technical data (such as session tokens and bet data) necessary to deliver the game experience. They do not receive your full personal profile.
We are required by law to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities upon lawful request or as required by our operating license.
We share technical and behavioral data with fraud detection and cybersecurity partners to protect the integrity of the Platform and the safety of all players.
Your data stays in the Philippines: Where possible, 38jili processes and stores your personal data within the Republic of the Philippines. Where data must be transferred internationally — for example, to a game software provider's servers — we ensure appropriate safeguards are in place as described in Section 13.
38jili uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no consent is required as they are essential to the service you have requested.
38jili retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following retention periods:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
38jili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While we take all reasonable steps to protect your data, no system is completely immune to security risks. You also play an important role in keeping your account secure — please refer to the Account Security section of our Terms & Conditions for your responsibilities.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 38jili. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.
You have the right to request a copy of the personal data we hold about you and information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to processing of your personal data for direct marketing purposes at any time, with immediate effect.
You may request that we restrict processing of your data in certain circumstances, such as while a rectification request is being assessed.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
We will respond to all data subject rights requests within fifteen (15) business days of receipt. In complex cases, we may extend this period by a further fifteen (15) business days, in which case we will notify you of the extension and the reasons for it.
The 38jili Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from anyone under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will immediately close the associated account, delete all personal data collected, and return any deposited funds in accordance with our account closure procedures.
If you are a parent or guardian and believe that a minor has registered an account on the 38jili Platform, please contact our Data Protection Officer immediately using the contact details in Section 15.
Gambling is addictive. Know when to stop. 38jili is committed to protecting minors and vulnerable individuals. We use age verification technology and document checks to enforce our 21+ policy. For more information on our responsible gaming measures, please visit our Responsible Gaming page.
38jili primarily processes and stores your personal data within the Republic of the Philippines. However, some of our third-party service providers — including game software providers and certain technical infrastructure partners — may be located outside the Philippines.
Where your personal data is transferred outside the Philippines, 38jili ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include:
You may request further information about the safeguards in place for international transfers by contacting our Data Protection Officer.
38jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or regulatory guidance. The date of the most recent revision is displayed at the top of this page.
For material changes — those that significantly affect your rights or how we use your data — we will provide at least fourteen (14) days' advance notice via email to your registered address and/or a prominent notice on the Platform before the changes take effect.
For minor or administrative changes, we may update this Policy without prior notice, though the revised date will always be updated. We encourage you to review this Privacy Policy periodically to stay informed of how 38jili protects your personal data.
Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 38jili handles your personal data, please contact our Data Protection Officer:
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Now that you know how we protect your privacy, join hundreds of thousands of Filipino players who trust 38jili for a secure, fair, and exciting online casino experience. Your data, your rights, our responsibility.
Must be 21 or older to play. Gambling is addictive. Know when to stop.